At our company, speed is of the essence. Our motto is "We ship today if not tomorrow." As a result, we frequently ship orders within a few hours of receiving them.

For US orders, our preferred carrier is USPS and UPS. This does not mean that your order is guaranteed to ship out via USPS.  Depending on your proximity to our location (Englewood, Colorado) the trip is any where from 2-5 days. Please monitor your tracking number so that you are aware of where your package is at. If your package is shipped via USPS, we add your email into the label so that you are notified of delivery updates.

Please note: If your order contains accessories only, the carrier will likely be USPS. 

Standard Shipping rates in the USA (contiguous 48 states):

• Accessories ship free
• Orders less than $149.90 are $10 standard Shipping
• Orders over $149.91 are $15 standard Shipping
• Orders over $1000 are $50 Standard Shipping
• Expedited 2 day: $25 (for order up to $84.95)
• Expedited 2 day: $50 (for order up to $84.96- $499.99)
• Overnight: $45 (orders up to $74.95)
• Overnight: $75 (orders up to $74.95)

. 

*We do not guarantee any  Expedited, Overnight, 2 day or 3 day delivery services, as the delays within transit from the carrier are out of our control. Sorry for the inconvenience. 

 

INTERNATIONAL ORDERS

Rates are calculated based on location and weight.

All International orders ship via the United States Postal Service. The international shipping chain has been disrupted from COVID and its world wide effects. The shipping situation changes and updates daily . Please view link below, which will dictate where we can send packages. If you have concerns or questions if your country is able to accept international packages, please refer to the link below. The time varies for delivery and can be anywhere from 12-60* days. This is out of our control and we are at the mercy of the local customs department and postal services.

USPS International Service Disruption Updates

If you have any questions, do not hesitate to reach out:

info@sondergut.com

 

RETURNS, REFUNDS OR EXCHANGES

We're committed to providing our customers with a product they'll love. That's why we're happy to accept returns or exchanges on all Sondergut Travel Games within 30 days of purchase. To qualify, the product must arrive in a new, sellable condition and the customer must cover the cost of return shipping. Once the item is received you will be refunded the cost of goods sold. 

Contact us to request a return, a refund on broken item or to exchange for for a different item. 

If item arrived broken, you must email us and provide the following:

• Photos of all 4 sides, bottom of box, and top showing the shipping label
• Photos of damaged item 
• Images showcasing the protective packing material utilized 
• Do NOT discard damaged item, carrier may want to collect the damaged item  

Please Email the above required images to:

info@Sondergut.com

Our Refund Policy Regarding Delivered Packages

We regret to inform you that we do not offer refunds for packages that have been marked as delivered by the shipping carrier. It is essential to verify that your shipping address is correct before placing the order. If you are unable to locate your package, we suggest checking with your neighbors in case it has been delivered to them by mistake. Additionally, contact the carrier to request a trace inquiry to see if they can locate your delivered package. We want to assure you that we take extra measures to keep you informed of any delivery updates. Please note that any package marked as delivered and is suspected of being stolen will not be eligible for a refund. We apologize for any inconvenience this may cause.

Do you have any questions? Don't hesitate to give us a call.

303-794-2323